1. Find a copy of your sales receipt - you will need it as a proof of purchase. If you do not have a copy available, contact your dealer and they should be able to provide a copy. The receipt must show date of purchase, model number, serial number, and if possible your name. Present this to the service center when you check your keyboard in.

2. If you must ship your keyboard away, pack up your keyboard in a manner that minimizes the risk of shipping damage.

3. Contact the service center and let them know that you are shipping your keyboard to them. They may require that you obtain a Return Authorization number from them. You do not need one from Nord USA, though.

4. Make sure you pack your sales receipt, as well as a written copy of the keyboard's problem, along with the keyboard.

What is covered under warranty:

- The cost of parts and labor required to repair an issue directly related to manufacturer defect.

What is not covered under warranty:

- Freight charges to & from the service center.
- Expedited services offered by the service center.